Customer Support
Reliable Technical Assistance & After-Sales Service for Neonatal Healthcare Equipment.
Built to serve. Trusted to deliver.
Every NeoKraft Medical device is backed by a dedicated support ecosystem — covering installation, training, preventive maintenance, troubleshooting and spare parts.
Our biomedical engineers work closely with hospitals across India to ensure your neonatal and pediatric equipment runs at peak performance, every day.
Support Services
End-to-end care for the lifetime of your equipment.
Technical Support
Expert phone & email assistance from our biomedical engineering team.
Product Installation
On-site installation, commissioning and acceptance testing.
Product Demonstration
Hands-on demos for clinical and biomedical staff at your facility.
Preventive Maintenance
Scheduled AMC visits to keep equipment performing at OEM spec.
Troubleshooting
Rapid diagnostics & remote guidance to minimise downtime.
User Training
Structured training programs for safe daily operation.
Service Requests
Single point of contact for all on-site service coordination.
Spare Parts
Genuine spares stocked in Bangalore for quick pan-India dispatch.
Manuals & Downloads
Brochures, user manuals and technical documentation.
Product Brochure
Complete neonatal & pediatric range.
User Manuals
Operating instructions for all models.
Installation Guide
Site prep & commissioning checklist.
Technical Datasheets
Specifications, dimensions & power.
Warranty Information
Coverage terms & AMC options.
Request Technical Support
Tell us about your equipment — we'll respond within 24 hours.
Our Support Process
Submit Request
Share product, serial number and issue details.
Team Review
Biomedical engineers triage and prioritise.
Coordination
Service coordinator schedules remote or on-site visit.
Resolution
Issue resolved, parts replaced and tested.
Follow-Up
Quality check and preventive guidance.
Frequently Asked Questions
Built for Healthcare Reliability
Experienced Technical Team
Biomedical engineers with deep neonatal expertise.
Pan India Service Support
Engineers across 28 states for rapid on-site reach.
Fast Response Time
24-hour acknowledgement, prioritised dispatch.
Product Expertise
OEM-trained on every NeoKraft device line.
Reliable Maintenance
Structured AMC programs for long-term uptime.
Customer-First Focus
Dedicated coordinators for every hospital partner.
Need Technical Assistance for Your Medical Equipment?
Our biomedical engineering team is on call to keep your devices running.
Contact Support
NeoKraft Medical Pvt Ltd
No.18, 1st Cross, 11th Main, TATA Nagar,
Sahakarnagar Post, Bangalore - 560092, India